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About Us
About Movie Replicas Direct
Movie Replicas Direct is owned and operated by Taylored Industries. Our company was licensed in February of 2004 and is family owned and operated. Believe it or not we've come a long way from our original launch, fulfilling orders out of our living room and working an additional job to make ends meet. Movie Replicas Direct has now become an essential resource for pop culture collectors around the world. Our main office is in Lady Lake Florida and we fulfill orders from warehouses in Lady Lake, Florida, Hollywood, Florida as well as Chattanooga, Tennessee.
Thank you in advance from the Movie Replicas Direct Team.
At Movie Replicas Direct, we build our business on reputation and pride ourselves with customer service. We treat every customer in the same manner, whether you purchase 1 item or 100 items, a US or International customer. Movie Replicas Direct considers all customers as family and believes the foundation of any company starts with customer service. We realize that without you, our customer, we are out of business. Please free to email us at admin@moviereplicasdirect.com with comments, suggestions, or product reviews at any time.
You can shop with confidence and security at Movie Replicas Direct. All orders are processed through Yahoo!’s secure network. Credit cards are purged from our server 30 days from purchase to protect our customers. So, purchase your favorite collectible with Visa, MasterCard, Discover, and American Express as well as PayPal and feel confident your protection is of utmost importance at Movie Replicas Direct. If you don’t have a credit card, that’s ok too, we accept Money Orders. Simply print off a Money order form, fill in the item SKU, mailing address, and shipping charges (shipping charges at the bottom of the form), mail the form and money order (payable to Taylored Industries) to:
Send Money Orders to:
Movie Replicas Direct
6208 Topsail Road
Lady Lake, FL 32159
It doesn’t matter what type of collectible you are searching for, Movie Replicas Direct has one of the best collections of officially licensed products from action figures, busts, and statues to movie props and TV replicas on the internet.
Whether you are an avid collector, or just looking for a couple pieces for your personal enjoyment, Movie Replicas Direct carries the quality pieces you’re looking for. We back all our products with a mint guarantee. All items are inspected before shipment and rated C-8 and above unless otherwise disclosed on an items name or description page. If your item is damaged in shipping, or you just don’t like it, send it back for a full merchandise refund (less shipping), replacement, or exchange for 90 days from the receipt of your item. Please note that returned merchandise must be unopened and in the same condition in which the products were received.
Our contact information
By standard mail:
Movie Replicas Direct
6208 Topsail Road
Lady Lake, FL 32159
By phone:
888.698.7767 (between 9 a.m. and 5 p.m. Eastern Standard Time)
By email:
admin@moviereplicasdirect.com
Shipping, Returns, Cancellations & Exchanges Policies:
How to determine shipping charges without going through complete checkout:
The easiest way to determine shipping costs to is to simply add an item, or items, to your shopping cart, click the "view cart" button, click the "CheckOut" button, fill in your shipping address, select the correct shipping method, click "Continue" and your shipping should show up on this billing page.
Free Shipping on Continental US Orders:
This free shipping service is for any and all Continetal US (48 States) orders of $150.00 or greater with the exception of expidited orders like UPS Overnight, UPS 2 day, UPS 3 day...etc. Please select Free Shipping option at Checkout. If the incorrect option is selected, we will correct the shipping on our end. Please feel free to contact us with any questions on our free shipping service.
Shipping
US orders are generally filled within 24 to 72 hours and ship within one to three business days. Please see methods and approximate time to destinations below:
USPS Priority International (2-8 Weeks)
This method does not include tracking
UPS Ground Delivery (5 days)
Insured, does not ship to PO Boxes
This method includes tracking
UPS 3 Day Select (3 days)*
Insured, does not ship to PO Boxes
This method includes tracking
UPS 2nd Dair Air (2 days)*
Insured, does not ship to PO Boxes
This method includes tracking
UPS Next Day Air Saver (1 day)*
Insured, does not ship to PO Boxes
This method includes tracking
International orders have a 2-8 week delivery time. These estimates are based on whether item is in stock and excludes weekends and holidays.
Customs and Duty Fees:
Your country may assess duties or other fees and may also have restrictions regarding merchandise entering your country which is the responsibility of the buyer. Taylored Industries assumes no responsibility for customs or restrictions. In short, please be advised you bear the responsibility of any and all import duties or other charges.
Refund, Returns and Cancellation Policies:
It is important that our customers are satisfied with their purchases and will refund, or exchange an item for 90 days from the date purchase (less shipping charges). If you are not satisfied with your purchase, please contact us and we will set up a return for you and provide you with a Return Material Authorization (RMA). Please do return items, without contacting us for a Return Material Authorization. Please be aware that items returned without an RMA may be delay your refund or exchange. All items must be returned in the same unopened condition you received the item in. We cannot accept returns on opened or damaged items. If an item was damaged in shipping, please do not open package and contact the shipping carrier immediately and file a claim. We will assist you in any way we can for the claim. Returns must be made within 90 calendar days of when the order was received. Returns must be received within 10 business days of when return was requested. If you return an item, you may receive a refund (less shipping), exchange, or replacement of the item (if damaged).
Shipping and handling charges are non-refundable. Returns are at the expense of the buyer and must contain the packing slip or a copy of the packing slip. We cannot accept returns for: special orders, back order, sale and special items, and clearance. If you have any questions or concerns about returns, please contact us: admin@moviereplicasdirect.com
Order Cancellations:
In Stock Items - After you place an order for an in stock item, the order can be cancelled as long as it has not started to be processed. Once your order has begun to be processed or has shipped, it cannot be cancelled, item can be returned when you receive it (see return policy above).
Pre-Orders - A pre-order can be cancelled within 24 hours of it being placed. After 24 hours of it being placed, we ask that you do not cancel the order.
Special orders cannot be cancelled once they are placed. This is because we are ordering the item specifically for you and cannot cancel our order with our vendor.
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