About Movie Replicas Direct Pre-Orders:
What is a Pre-Order?
A pre-order is an order that allows you to purchase an item that is coming soon. These coming soon items will be marked as “Pre-Order” and will have an expected release date. The release dates are set up by the manufacturer and are subject to change.
Why Pre-Order an item?
Pre-Order pricing is locked in at the price you purchased a product for. If the price goes up you are locked in.
Next, your chances of getting a product is much greater with a pre-order. At times a limited edition or a hard to find items may sell out before they actually come into stock. Pre-ordering gives you a better chance to own your favorite pop culture statues, busts, action figures & collectibles at a lower risk of the possibly of not getting it at all. You may also face having to wait several months after its release, for it to become available again, if it comes into stock at all.
All pre-orders are on a first come first serve basis and are filled by the original order date. It is possible for an item to be sold out even as a Pre-Order due to limited supplies. Under no circumstances will we fill an order out of sequence. If merchandise becomes sold out you will be notified and refunded in full.
How will I be charged for my Pre-Order?
If you use a PayPal account, you will be charged in full at the time of purchase. All other charge accounts will be charged at the time your Pre-Order ships. If your order is combined with in stock items your charge will be 10% of the Pre-Order and 100% of the in stock order. An example of an order: Say you purchase a $100.00 in Pre-Ordered Merchandise and a $49.00 in stock item along with shipping… in this case say shipping is $20.00. Your charge would be $49.00 for the in stock order and shipping charges. So, the total charge would be $69.00. Once Pre-Orders are in stock, the remaining balance (Pre-Order price - $100.00 will be due.)
Does Movie Replicas Direct charge a restock fee for Pre-Order cancellations?
No, Movie Replicas Direct does not charge a restock fee. As a courtesy to you, we do not charge a cancellation fee. In the same respect, please contact us via email as soon as possible to cancel any Pre-Order. We need the cancellation in writing for verification purposes.
When does my Pre-Order ship?
Each Pre-Order item has an expected “release date” and your Pre-Order will generally ship on or around that date. Please be aware that the manufacturer may change the release date, there by making the release and ship date change. If a Pre-Order release date changes, we will ship the order on or around the new release date.
If I order in stock merchandise with my Pre-Order, when will the items ship? All in stock items will ship at the time of the order. We will separate your Pre-Order and ship your Pre-Order merchandise on the release date.
What if a Pre-Order item is Pre-Order Sold Out?
If for any reason your merchandise becomes unavailable, we will credit to your PayPal account, if applicable. You will be contacted via email and your order will be cancelled.
Why would my Pre-Order be cancelled?
There may be times when we do not receive our entire allocation of a product from our Distributor. When this occurs, we fulfill orders based the oldest order date through the most recent order date (first come, first serve). Your order may be cancelled if we are not allocated enough merchandise to fulfill your order.
Our Distributors may choose to cancel a product line if pre-sales are low and could cancel a Pre-Ordered item or product line. If this occurs we will contact you, cancel your order, and credit your credit or PayPal account in full. Please be aware that we may offer an item as a Pre-Order, but we cannot guarantee the item will be made and cannot be held responsible if the Manufacturer decides to cancel a product or product line.
If you have any other questions, Please feel free to contact us at faq@moviereplicasdirect.com.
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