Returns / Exchange Policy (Excluding Costumes)
Movie Replicas Direct offers a no hassle 30 day cash, exchange, or in store credit return policy. To initiate a refund or exchange please fill out the form on the Contact Us tab of this website. You may return new, unopened items within 30 days of delivery for a full product refund, exchange, or in store credit less shipping charges if applicable. We will also pay the return shipping costs on return items if the return is a result of our mistake (you received an incorrect or defective item, etc.).
All exchanges should be in original undamaged packaging. Your exchange should include your name, your order number, and the reason for the exchange. Exchanged items should be shipped to one of three addresses based on the product. Please contact us via our contact form for the correct return address. Contact Us exchanges should not be returned to the address label on your packaging. Returning exchange packages to the address on the package label will delay returns and force us to implement a restock fee. A restock fee of 30% will be deducted from your from the exchange if the incorrect return address is used, due to the need for us to ship the return to the correct fulfillment facility.
You should expect to your merchandise exchanged, or in store credit (if chosen), within 5 business days of the product receipt at our facilities.
All items that cannot be exchanged because of availability will be refunded. The refund will be credited to the payment used for the purchase (ie. credit card, debit, or PayPal).
Exchanged costumes must be in original packaging and in new resell-able, unaltered condition with no indications of use (which includes no odors such as body odor, perfume/cologne, smoke or any "freshener scent" and the item must not have been washed or cleaned).
New, resell-able, unaltered, non-washed exchanges communicated and shipped back to us will receive a merchandise exchange less shipping cost.
Costume exchange requests over 7 days past the original delivery date will not be honored.
Costume and costume accessory returns requests between October 29th and November 30th will not be honored.
If you need help with the exchange, or have question, please feel free to call one of our customer service representatives at 888.698.7767