International Returns - Movie Replicas Direct offers a 30 day refund, exchange, or in store credit return policy. To initiate a refund or exchange please fill out the form on the Contact Us tab of our website. You may return new, unopened items within 30 days of delivery for a refund or in store credit, less shipping charges when applicable. We will also pay the return shipping costs on return items if the return is a result of our mistake (you received an incorrect or defective item, etc.).
All returns should be in original undamaged packaging. Your return should include your name, your order number, and the reason for the return, as well as whether you would like a refund, an exchange, or an in store credit. Return items should be shipped to one of three addresses based on the product. Please contact us via our contact form for the correct return address. Returns should not be returned to the address label on your packaging. The address on label is our corporate office. Returning packages to the corporate address will delay returns and force us to implement a restock fee. A restock fee of 30% will be deducted from your refund if returns go to the incorrect address due to the need for us to ship the return to the correct warehouse facility.
You should expect to receive your refund, or in store credit (if chosen), within 14 business days of the product receipt at our facilities. All refunds will be credited to the payment used for the purchase (ie. credit card, debit, or PayPal).
- Returned costumes must be in original packaging and in new resell-able, unaltered condition with no indications of use (which includes no odors such as body odor, perfume/cologne, smoke or any "freshener scent" and the item must not have been washed or cleaned).
- New, resell-able, unaltered, non-washed returns communicated and shipped back to us will receive a merchandise refund less shipping cost.
- Costume return requests over 7 days past the original delivery date will not be honored.
- Costume and costume accessory returns requests between October 29th and November 30th will not be honored.
If you need help with the return, or have question, please feel free to call one of our customer service representatives at 888.698.7767 Option 1
If you have any questions, please feel free to contact us using the Contact Us link at the top of the page.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates will appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are based on weight and dimensions. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We can ship to virtually any address in the world. Please check on prohibitions and restrictions you may have with your Local Customs and Law Enforcement before placing an order. *Note: Some products cannot be shipped to international destinations.
Customs and Duty Fees:
Your country may assess duties or other fees and may also have restrictions regarding merchandise entering your country which is the responsibility of the buyer. Movie Replicas Direct assumes no responsibility for customs or restrictions. In short, please be advised you bear the responsibility of any and all import duties or other charges. < strong>Shipping Restrictions on Blank and Replica Firearms:
Movie Replicas Direct will maintain worldwide shipping capability to serve our customers near and far in the most efficient manner possible.
Some countries impose legal restrictions regarding commerce in or ownership of replica and blank firing guns. The following shipping restrictions represent our company policy and should not be considered legal advice to customers. Specific information regarding shipping restrictions is available on most official country websites or directly through offices of local customs and law enforcement. Dealers and retail customers warrant that shipments are made in compliance their customs and local law.
In the event the recipient returns the product directly to Movie Replicas Direct, the customer may be credited for the product returned (but not the freight and shipping charges) and only if the product returned meets the return requirements outlined in the Terms of Sale.
1. Products returned not in compliance with the Terms of Sale will be destroyed. Orders returned to Movie Replicas Direct by the carrier (i.e., Federal Express, UPS or Post Office) because of “failed delivery” or “non-delivery” will be handled as follows:
- a. If non-delivery results from an error made by Movie Replicas Direct, we will immediately re-ship to the correct address at no cost to the customer.
- b. Orders returned as a result of an error made by the customer will be re-shipped at customer’s expense. In this case the customer pays both the initial and re-ship freight charges.
3. International orders will ship with a freight company of customer choice.
4. Shipping Policies are updated periodically and can be subject to change. Please contact us should you have any questions. TOLL FREE: 1(888)698-7767